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Strategic action through coaching

How can coaching help business owners achieve stepped change? Phil Johnston and Chris Lorimer of South West Growth Service reflect on the power of business coaching.

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Plan your Customer Journey

The experience your customers receive from the point of awareness of your brand to the first use of the product or service will determine whether they become one hit wonders or life long clients. But do you understand what they experience in their customer journey? What are the magic moments? Are there any miserable moments? Chris Lorimer of South West Growth Service discusses.

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Managing yourself in times of stress

Stress is normal but with our increasingly complex lives can become destabilising. As a business manager or leader this could have an impact on the business performance as staff will pick up on the nuances of how your emotions play out. So as leaders what should we do when we are faced with stressful situations? Chris Lorimer of South West Growth Service suggests a 5 stage plan.

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Finding the purpose of your business

Why does your business exist? Defining the business' purpose is crucial - uniting staff and providing a compelling brand that inspires action. Chris Lorimer, SWGS Director, considers the importance of having an ambitious, authentic, connected and passionate purpose statement.

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Preparing your business for exit

Getting your business ready for an eventual sale takes a lot of planning. Andrew Southall, Director of South West Growth Service, shares his views on what it takes to help a deal proceed smoothly.

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Emily Steed of PwC in conversation with Chris Lorimer of SWGS

PwC Senior Manager, Emily Steed tells SWGS about their SME proposition My Financepartner and how they are working with SW businesses

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