What is the purpose of a Privacy Policy?
Our website to provide information on our services, our approach and our partners. In order for us to provide you with our website and services we may need to collect personal information about you.
We want you to use our website and services safe in the knowledge that any personal information you give us is held in accordance with the law. We have written this Privacy Policy to tell you:
This website is owned and operated by South West Growth Service Limited (Company No. 09958909) whose registered office is at Devon Business and Education Centre, Payhembury, Honiton, EX14 3HL.
If you have any comments or queries about this website please contact [email protected]
We last updated this Privacy Statement on 23 May 2018.
Personal Information we collect about you
What information we collect about you
We may collect the following information about you:
We collect information about you in two different categories:
Personal Information you give us
We may collect personal information about you when you:
Personal Information we collect automatically
When you visit our website or use our services, we may collect certain information automatically via cookies such as:
If you want to know more about how we use cookies, you can find more information here – Cookie Policy
Personal Information we collect from other sources
Our organisation provides business support to individuals and organisations and as part of this we make introductions which have been requested or which we believe are mutually beneficial for the organisations concerned. We will always act in your best interest.
We work with several other organisations such as payment processing companies, internet search engines, marketing organisations and cookie providers who may provide us with information about you
How we use your Personal Information
To provide our website, process your request for information or your request for support, we may use your information in the following ways:
Our legal basis for using your information
The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.
1. Where you have consented to us using your personal information
When you submit information to us on our website, we will process that information to comply with your request for further information.
2. Where we need to perform the contract we have entered into with you
Examples of how we may use your information to comply with a contract that we have entered into with you include:
3. Where it is necessary for our legitimate interests
We may provide you with marketing information about our own products and services similar to those that you have purchased or enquired about (unless you tell us to stop).
4. Where we need to comply with a legal obligation
An example of how we may use your information to fulfil a legal obligation:
Our Marketing
We may provide you with information about products, services, special offers, and other news where we feel these may interest you. We may use your information for market research and analysis including profiling so that we can ensure that we tailor our offers to your likes and needs.
Depending on what contact information you have given to us, we may contact you by email or post. We will only do this where you have consented to receiving such information from us.
You can opt out of such marketing at any time and if you wish to do so, please email us at [email protected]
Sharing your Personal Information
Other third parties
We may share your information with certain other third parties including:
We work with the following organisations:
Legal Requirements and Law Enforcement
We may also disclose your personal information to third parties:
Third Party Privacy Policies
Our website may contain links to websites owned by other organisations. If you follow a link to another website, such websites will have its own privacy policy. We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.
Where we store your Personal Information
Storage of Personal Information
We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. Most of the personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA.
We do have a supplier located outside of the EEA and they have agreed to terms and conditions which protect any personal data that they process on our behalf and provide the individuals with the rights and freedoms provide for under the GDPR.
All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.
Retention of information
We only hold your personal information for as long as necessary for the purposes for which we collected your information.
We have a retention policy which lays down timescales for the retention of information. Customer data retention periods can be found below:
| Type of Documents | Description of Document | Retention Period |
| Marketing Database | Name and contact details of people expressing interest in our goods or services. | Up to 2 years from last contact |
| Client information, stored on CRM | Name and contact details of all customers including emails, addresses and payment information | Up to 2 years after last order. |
Emails
If you chose to send us information via email, we cannot guarantee the security of such information until it is delivered to us.
Your rights
Access to information
You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact Katharine at [email protected] or write to us at the address above.
Changing or deleting your information
You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information. You can also ask us to restrict the information that we process about you.
You can request that we change, amend, delete your information or restrict our processing by emailing us at [email protected]
Right to prevent automated decision making
You have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at [email protected]
Transferring Personal Information
You have the right to request that your personal information is transferred by us to another organisation (this is called “data portability”). Please contact us at [email protected] with the details of what you would like us to do and we will try our best to comply with your request. Ii may not be technically feasible, but we will work with you to try and find a solution.
Complaints
If you make a request to us under this Privacy Policy and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by a SWGS Director who will do their best to try and resolve the issue.
If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:
Website: www.ico.org.uk
Telephone: 03031231113
Address: Information Commissioners Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to our Privacy Policy
We review our Privacy Policy on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.
How to Contact us
We welcome questions, comments and requests regarding this Privacy Policy which can be sent to [email protected]
